Services

The changing landscape of viable technologies, scope of change, and complexity of solutions create the need for intelligent solutions with quality execution. The able execution of such solutions is the core of success, and pulling it together for clients is a task that only the best can accomplish.

The challenge of receiving the right advise and guidance, assessing technologies, allocating the right resources, building a solution that fits, then integrating and maintaining an enterprise solution has become an huge task; one that many companies cannot afford in today’s environment, where organizations need to focus on their core competencies.

Organizations need a flexible service provider that can meet the needs of clients through a broad set of offerings.

Business Consulting

Translating a concept into reality is more difficult now than it has been in the past. Product cycles are shorter, market dynamics more intense, and competition for funds more severe. These factors underline the importance of making any new initiative that is launched work right the first time around.

Assessing technologies from a myriad of options and selecting solutions which will best meet business objectives and ensure long term value requires a combination of business managers, technology experts, solution architects, and users to collaborate.

A technology strategy like a business one has to be lasting, as continuous changes can result in wasted investments and time. A business however, needs to be flexible and reinvent itself as market dynamics change. The challenge therefore is for an organization to have a technology strategy that is flexible and adaptable to changes but not require frequent investments as technologies become obsolete.
Without a partner who has a complete understanding of technology and business trends, has the expertise in develop lasting solutions, and has the ability to transform business objectives into technology solutions, an organization risks making expensive mistakes.

PINAKI helps companies define techno-business strategies and roadmaps, and architect solutions that meet the unique requirements of an enterprise. Its team comprising business consultants and solution architects provide the value of transforming a business objective into a technology strategy.

Offshore Development

For organizations to stay ahead in today’s fast changing business scenario, time is the single biggest factor -time to market, time to respond to customers, time to launch new products etc. In this scenario the management teams are faced with growing number of challenges and business risks due to:

  • Rapid advances in technology (ERP, e-Business, Web development etc.)
  • Scarcity and the challenge to retain talented and skilled people, especially technical people
  • Intense competition from non-traditional sources with emerging business models
  • Increasing pressures on margins, need to control costs without compromising on quality
  • Mergers and acquisitions – integration issues

The Offshore Development Center Model can help organizations improve business performance and focus on strategic business objectives by leveraging resources and expertise from anywhere in the world, round the clock and at competitive costs. Under the Offshore Development Center approach, a globally distributed team delivers the solution. The onsite team interacts daily with the client to define requirements, review prototypes, provide acceptance testing, project management, and determine scope changes. The offshore team ensures quality execution at a low cost, as well as access to technology competency centers. Onsite and offshore teams collaborate on common systems linked by the service provider’s global network. This 24×7 iterative process is well suited to new technologies and e-Business needs.

Outsourcing an organization’s IT requirements to service providers has the following advantages:

  • Focus on core competencies: Organizations need to focus on their core competencies and let specialized service providers manage non-core activities. IT development and support, even though it is critical to all businesses, continues to be a non-core function. Outsourcing can help organizations focus on strategy while the service provider manages development and operations.
  • Access to the best technical talent: Organizations can utilize the vast talent pool of the service providers who are certified in software programming for diverse languages and operating platforms.
  • Functional expertise: Outsourcing is not only for technology expertise, service providers can add value by engaging teams having functional expertise in areas like procurement, supply chain management, ERP, financial services etc.
  • Quick adaptation of new technology: Organizations can realign their IT strategies according to business or technology demands without being constrained by staffing issues. Large and complex projects can be executed with minimal advance planning for staffing.

The service provider can follow an Offshore Development Center Model, which has the following advantages:

  • Cost effectiveness: Cost advantage is an attractive element of offshore development. The development costs could be 40-60% of onsite development costs. The development risk is shared between the organization and the service provider.
  • Quality: Standard software development methodologies ensure that irrespective of the technology or the size of projects, development is done under strict quality assurance procedures.
  • Time savings: Offshore development takes advantage of the ‘Follow-the-sun’ approach, creating a virtual round-the-clock development & maintenance team to increase efficiency and improve productivity.
  • Project management and control: The progress of the project can be reviewed on a daily basis and the presence of an onsite team ensures issues resolution at the earliest.
Maintenance & Support

PINAKI has a comprehensive range of maintenance & support services to keep IT systems performing at an optimum level throughout the business cycle. PINAKI’s flexible service options help protect IT investment, integrate new technologies into existing environment, and give business personnel access to round the clock support they need to stay productive.

An overview of our service offerings include:

Application Maintenance Services

PINAKI maintains application software, custom-made or off-the-shelf, with well-defined service levels for enhancements, corrections or bug fixes.

We offer service level based agreements (SLA) for application maintenance. SLAs can be based on one or more of the following:

  • Resolution of various problems based on agreed timelines. Timelines can be defined as per criticality of the problem
  • Reporting based on metrics agreed with the customer
  • Support availability as per matching business hours
  • Staff availability
  • Language support

Approach & Methodology
PINAKI has perfected the Offshore Software Maintenance (OSM) methodology over the years, with experience gained from numerous projects. OSM involves 3 phases: Feasibility Study, System Appreciation phase, and the Onsite & Offshore Maintenance phase.

The feasibility study comprises:

  • Preliminary work to be done by the customer to identify its own team for the project (Onsite)
  • Preliminary work to be done by PINAKI in selecting its own team to interact with the client (Onsite & offshore)
  • Preliminary define & analyze work to be done by PINAKI (Onsite & offshore) which includes:
  • Analyzing metrics of existing system
  • Defining measurable objectives and expectations
  • Establishing service levels

The system appreciation phase covers

  • Inputs on customer’s maintenance lifecycle
  • Customization of maintenance methodologies
  • Knowledge transfer by customer analysts on systems, databases, interfaces and main processes
  • Participation in maintenance activities
  • Simulation of onsite & offshore maintenance problems

This is typically the on-going maintenance phase wherein PINAKI takes over the complete responsibility for application maintenance and support

The onsite & offshore maintenance phase addresses:

  • Process Description: the lifecycle activities to be performed while maintaining requests for bug fixes
  • Status Tracking: Project status to be tracked and weekly status reports to be sent
  • Quality Assurance: Independent reviews to be undertaken for medium to high complexity requests. These include code reviews, test case reviews and independent testing

Onsite Maintenance & Support:
The PINAKI team works onsite to provide a complete range of Maintenance & Support services

Offshore Maintenance & Support: PINAKI can offer its clients a unique offshore development model. PINAKI’s team in India provides:

  • 24 X 7 support and testing schedule
  • Fast turn around time
  • Detailed reporting mechanism
  • Cost effective rates (can save up to 50% of cost onsite)

Onsite & Offshore Maintenance & Support:
PINAKI’s hybrid model combines the advantages of offshore development with the onsite client’s direct control over the project. In this model, one or two senior resources will be located onsite and rest of the team will be based offshore. Some of the benefits of this model are:

  • Ensures effective communication between client and offshore team.
  • Time efficiency.
  • Offshore team can work in 3 shifts, if required.